Your rent is due on the first of every month. Your payment is made payable to Prime Asset Management. If you have a resident manager, please deliver your rent payment directly to your resident manager, otherwise you must deliver or mail your payment to the property management office at 4411 Morena Blvd. #250, San Diego, CA 92117. If rent is not paid by 5:00 PM on the 3rd day of month, a late fee will be charged. A 24-hour RENT DROP is available at the property management office.

Fill out a maintenance request form which are available outside your resident manager’s office, or in the laundry room. If you have a resident manager, deliver the maintenance request form to them. If you do not have a resident manager, please mail, email, or fax it to the property management office at 858-490-9165, or use our online form by going to the Maintenance link under the Tenants tab of the website.

If you are experiencing a life-threatening emergency, call 9-1-1 (example: injury, fire, flood, etc.). If you are experiencing a maintenance emergency that cannot wait to be repaired until the next business day (example: broken water pipe that’s flooding, your unit has no electricity, etc.) call your resident manager, if any; or call the property management office during business hours at 858-490-9125, or after-hours call 858-859-0726.

If you are locked out of your apartment, and your resident manager is unavailable, or your property does not have a resident manager, you will need to contact a locksmith at your own expense.

Contact your resident manager or the property management office to have your locks replaced. The tenant is responsible for the cost to replace the locks.

If you are interested in renting one of our available units, please go to the Apply Online link under the Tenants tab of the website. There you will find our Application Instructions and Prospective Tenant Qualifications, plus an online Application Form and online method to pay the screening fee. If you have any questions about applying for a unit, please ask your resident manager or contact the property management office.

If you are not bound by a lease agreement, you may give 30-day written notice of your intent to vacate. Please have all residents listed on your lease agreement sign the notice, and forward it to property management.

Please put your request in writing to add a roommate, and forward it to property management for approval. Before a roommate can move in, they must submit an application, pay the screening fee, and if their application is approved, they, along with the remaining tenants, must sign an addendum to add them to the Lease/Rental Agreement.

A Security Deposit is used to reimburse the property owner for costs associated with a tenant’s default in rent, for repair of damages to the unit beyond normal wear and tear, and for cleaning to restore the unit to its original condition, prior to moving in. Within 21 days after vacating, the tenant will receive a Disposition of Security Deposit itemizing any deductions for the Security Deposit, and returning any remaining portion.

No. A tenant must pay their regular rent during their last month of tenancy. However, a landlord may use the security deposit if the tenant defaults by not paying all of their rent before moving out.

Please email the Unclaimed Property Department at: unclaimedproperty@primeassetmanagement.net and provide the following information:
1. Address you had rented with Prime Asset Management.
2. Provide current mailing address.

Before you install a satellite dish, please contact your resident manager or the property management office. There are lawful restrictions on the size and where the satellite dish can be located. Please consult your Rental/Lease Agreement, and/or property management for details.

Making any changes to your unit is prohibited without prior written approval. Contact your resident manager or the property management office first before painting or making any alterations or changes to your unit. Upon vacating, you will be charged for painting the wall back to its original color.

At most of our properties, pets are prohibited. Check with property management first before acquiring a pet. They are usually prohibited, due to the potential damage, noise, and complaints pets can cause.

California law allows landlords to prohibit smoking at apartment buildings, including inside individual units. Before smoking inside our outside your unit, please check with your resident manager, or the property management office to find out what the smoking policy is at your property.

A beeping sound usually indicates a low battery. You can purchase a new 9-volt or AA battery batteries at your local market or hardware store and replace the battery yourself. If after replacing the battery the smoke detector still beeps, please fill-out a Maintenance Request form and forward it to property management.

If a repair is required, beyond normal wear and tear, and was caused by direct action of a tenant or guest, the tenant is responsible for the cost of the repair. The tenant is also responsible for changing light bulbs and smoke detector batteries.

Property owners carry insurance, however their insurance does not protect the tenant’s personal property. So if a tenant’s unit is flooded, suffers fire damage, or is burglarized, the tenant is responsible for replacing their damaged or stolen personal property. Renter Insurance will replace the tenant’s damaged or stolen property, plus provides liability protection if someone is injured inside a tenant’s unit. Most policies cost around $200 per year, and can be purchased online or from a local insurance agent. To find out more about Renters Insurance, go to the Utilities link under the Tenants tab of the website.