Maintenance Request

Please fill out the form below to request maintenance on your rented unit. Maintenance requests will be completed within 14 business days. Under the law, a request for maintenance does not require the owner or agent to provide 24-Hour Notice of Intent to Enter Dwelling Unit. Your request serves as your notice that the unit will be entered during normal business hours (Mon-Fri 8am-6pm) for the purpose of providing service.



By submiting a maintenace request form from this website, the Resident is giving permission to Prime Management to enter the Resident’s unit without further notice to conduct the requested maintenance.

 

FAQ's

A beeping sound usually indicates a low battery. You can purchase a new 9-volt or AA battery batteries at your local market or hardware store and replace the battery yourself. If after replacing the battery the smoke detector still beeps, please fill-out a Maintenance Request form and forward it to property management.
If the plumbing problem is an emergency requiring immediate attention (flooding, no water, etc.), immediately call your resident manager or the property management office at 858-490-9125. For non-emergency plumbing repairs (slow draining sink or toilet, etc.), try clearing the drain yourself using a plunger, available at your local market or hardware store. If you cannot fix the plumbing problem yourself (dripping faucet, running toilet, etc.), then call your resident manager or the property manage office during business hours so a plumber can be scheduled.
If your kitchen, dining room, and/or bathroom have lost electricity, the failure may be due to a tripped GFI outlet located either in your bathroom or kitchen. Locate your GFI and press the “Test” button, followed by the “Reset” button to reset it. The problem may have also been caused by a tripped circuit breaker. The circuit panel is often located inside your bedroom closet. Check all circuit breakers, make sure they’re on, and reset any off or half-way off breakers by resetting them (i.e., turn them all the way off and turn them on to reset them). If electricity is not restored, call your resident manager or the property management office.
If your kitchen garbage disposal does not work, first check to see if the “Reset” button has popped out underneath the garbage disposal. You can reset it but pressing the button back in. If it still doesn’t work, fill out a Maintenance Request form or call the property management office.
If your phone line does not work or you do not have a working phone jack, check with your phone carrier first to see if they can resolve the problem at no cost to you. If they cannot resolve the problem, then fill out a Maintenance Request form or call the property management office.
Contact the utility to make sure service has not been temporarily interrupted, or that your service has been turned off due to non-payment. If there is no service outage, and if your account is current (does not require payment), contact your resident manager or the property management office.
If you detect a gas leak smell, call your resident manager or the property management office immediately at 858-490-9125.
If a repair is required, beyond normal wear and tear, and was caused by direct action of a tenant or guest, the tenant is responsible for the cost of the repair. The tenant is also responsible for changing light bulbs and smoke detector batteries.

You can also email your request to
repair@primeassetmanagement.net

For life-threatening emergencies (fire, flood, etc.), call 9-1-1. If you are experiencing a maintenance emergency that cannot wait to be repaired until the next business day (broken pipe, flooding, etc.) call your resident manager or if unavailable, call the property management office during:

Business hours at 858-490-9125
After-hours call 858-859-0726